Subject: Ticket Assigned - Conversation with fatima
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 05:42:36 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima fatima                    Bot:  Hi again! Bot:  Please enter your name Customer:  fatima Bot:  Hi Fatima ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:28 AM, 08th Nov                   Shivani                    Hi Fatima, Thank you for contacting us. My name is Shivani. How may I help you?           09:30 AM, 08th Nov                     fatima                    Hi           09:31 AM, 08th Nov                     fatima                    Items from Order# 6236779928 AWB Z2157006           09:31 AM, 08th Nov                     fatima                    This is my order no i asked for a refund           09:31 AM, 08th Nov                     fatima                    My coat got picked up but i didnt get any update           09:32 AM, 08th Nov                     fatima                    Is my refund in process??           09:32 AM, 08th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:32 AM, 08th Nov                   Shivani                    Thank you for holding up            09:34 AM, 08th Nov                   Shivani                    I have checked and I would like to inform you that your product will take 2 - 3 business days to reach our warehouse.           09:35 AM, 08th Nov                   Shivani                    It will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           09:35 AM, 08th Nov                     fatima                    Okay and then the refund process will start           09:35 AM, 08th Nov                   Shivani                    Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           09:35 AM, 08th Nov                   Shivani                    Is there anything else I can help you with?            09:35 AM, 08th Nov                     fatima                    Ok great thank you           09:35 AM, 08th Nov                     fatima                    Is your white froday sale happening online only or in stores too           09:36 AM, 08th Nov                   Shivani                    You're most welcome.           09:36 AM, 08th Nov                   Shivani                    May I request you to please stay on-hold while I check.           09:36 AM, 08th Nov                     fatima                    Ok           09:36 AM, 08th Nov                   Shivani                    Thank you for holding up            09:38 AM, 08th Nov                   Shivani                    I have checked and our November Deal is live now and you can check all our offers and promotions here           09:39 AM, 08th Nov                     fatima                    Will it be in stores?           09:39 AM, 08th Nov                   Shivani                    https://www.splashfashions.com/sa/en           09:39 AM, 08th Nov                   Shivani                    I am sorry to inform you that we do not have any information regarding the store offers and promotions.           09:40 AM, 08th Nov                     fatima                    Ok thank u           09:40 AM, 08th Nov                   Shivani                    You're most welcome.           09:40 AM, 08th Nov                   Shivani                    Is there anything else I can help you with?            09:40 AM, 08th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           09:42 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1661914