Subject: Ticket Assigned - Conversation with bea golez
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 05:00:05 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bea golez bea golez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bea golez Bot:  Hi Bea Golez ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6239948101 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543808407            08:48 AM, 08th Nov                   Shivani                    Hi Bea, Thank you for contacting us. My name is Shivani. How may I help you?           08:49 AM, 08th Nov                     bea golez                    i would like to cancell all my orders because one of my order was cancelled and i cant refund it because it says that COD is non refundable           08:50 AM, 08th Nov                     bea golez                    they cancelled it without prior notice           08:50 AM, 08th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           08:51 AM, 08th Nov                     bea golez                    ok           08:52 AM, 08th Nov                   Shivani                    Thank you for holding up            08:54 AM, 08th Nov                   Shivani                    I have checked and I would like to inform you that during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order.           08:54 AM, 08th Nov                   Shivani                    Also, the amount for the cancelled amount will be amend in your invoice at the time of delivery of the order.           08:55 AM, 08th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           08:57 AM, 08th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           08:59 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1661839