Subject: Ticket Assigned - Broken necklace
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 05:03:26 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Broken necklace  Respected Sir/ Madam

For the order no 8211446197, the necklace that I received is BROKEN when I opened the package itself. 

I tried to return but, the system does not allow to return...

Kindly do the needful to return and refund my amount at the earliest.

Kind Regards 
Shiran Thomas
 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1658819