Subject: Ticket Assigned - Conversation with omar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 05:02:11 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omar omar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  omar Bot:  Hi Omar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9608831727 Bot:    Your order status is  : Placed   If you have not received your order, it will take 9 to 14 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566511331            08:53 AM, 08th Nov                     omar                    Ok... I’m waiting           08:53 AM, 08th Nov                   Shivani                    Hi Omar, Thank you for contacting us. My name is Shivani. How may I help you?           08:53 AM, 08th Nov                     omar                    My order is late for its delivery date, I wonder when will it arrive?           08:54 AM, 08th Nov                     omar                    My order number: 9608831727           08:54 AM, 08th Nov                     omar                    It was supposed to be delivered in November 5, 2020. But it hasn’t arrived yet...           08:55 AM, 08th Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           08:56 AM, 08th Nov                     omar                    I don’t need your apologies sir, I need my order to be delivered as soon as possible!           08:57 AM, 08th Nov                     omar                    I’m waiting for it           08:57 AM, 08th Nov                   Shivani                    I have checked and I am sorry to inform you that I can only assist you with Centrepoint and Max Order query.           08:57 AM, 08th Nov                     omar                    What about Home Center???           08:57 AM, 08th Nov                   Shivani                    I request you to please contact Home Centre support team on (800-694663) or email at [email-masked]           08:59 AM, 08th Nov                   Shivani                    Is there anything else I can help you with?            08:59 AM, 08th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help regarding Centrepoint and Max query.           09:02 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1661842