Subject: Ticket Assigned - Conversation with amina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 05:00:46 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amina amina                    Bot:  Hi again! Bot:  Please enter your name Customer:  amina Bot:  Hi Amina ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:46 AM, 08th Nov                   Shivani                    Hi Amina, Thank you for contacting us. My name is Shivani. How may I help you?           08:47 AM, 08th Nov                     amina                    Now you guys are getting in to mg nerves           08:47 AM, 08th Nov                     amina                    It been more than 7 days that the packet is picked up           08:47 AM, 08th Nov                     amina                    Still the same is not processed           08:48 AM, 08th Nov                     amina                    My refund request still shows pending           08:48 AM, 08th Nov                     amina                    Are you guys crazy           08:48 AM, 08th Nov                     amina                    How long does it take to update the account           08:48 AM, 08th Nov                     amina                    You said 2 to 3 working days now its more than 7 days           08:48 AM, 08th Nov                     amina                    9610795242           08:48 AM, 08th Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           08:48 AM, 08th Nov                     amina                    I do not need apologizes           08:49 AM, 08th Nov                     amina                    I only want the account to be updated           08:49 AM, 08th Nov                     amina                    And my amount to be refunded           08:49 AM, 08th Nov                   Shivani                    I have checked and we have forwarded your refund issue yesterday to our team.           08:50 AM, 08th Nov                   Shivani                    We are working on it and we will process the refund as soon as possible.           08:51 AM, 08th Nov                     amina                    Get it updated ASAp           08:51 AM, 08th Nov                   Shivani                    We will resolve your issue on priority and once we will get any update from our team we will get back to you via email.           08:53 AM, 08th Nov                   Shivani                    Is there anything else I can help you with?            08:55 AM, 08th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           08:57 AM, 08th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           09:00 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1661841