Subject: Ticket Assigned - Conversation with azam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 04:15:56 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with azam azam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  azam Bot:  Hi Azam ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9611988392 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  Yes Bot:  Happy to help. Customer:  Its almost 3 days .. how much time more for deliver y Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Azam ,what do you need help with? Customer:  /startOver Bot:  Hi Azam ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9611988392 Bot:   Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569093159            08:04 AM, 08th Nov                     azam                    Ok           08:04 AM, 08th Nov                   Shivani                    Hi Azam, Thank you for contacting us. My name is Shivani. How may I help you?           08:06 AM, 08th Nov                     azam                    Yeah hello           08:06 AM, 08th Nov                     azam                    I ahev ordered one jogger pant on 4th nov           08:06 AM, 08th Nov                     azam                    Till now i didnt received it           08:06 AM, 08th Nov                     azam                    Its already 5 days           08:06 AM, 08th Nov                   Shivani                    I have checked and our team tried contacted you on +971569093159 but did not receive any response.           08:07 AM, 08th Nov                     azam                    In travj my order its showing latest update was on 6th showing that returned to DC           08:08 AM, 08th Nov                     azam                    I didnt get any call           08:08 AM, 08th Nov                   Shivani                    Is this the correct contact number?           08:08 AM, 08th Nov                     azam                    Yes           08:08 AM, 08th Nov                   Shivani                    Thank you for confirming us.           08:09 AM, 08th Nov                   Shivani                    Please share your complete address so I can forward your issue to our team.           08:09 AM, 08th Nov                     azam                    Okay           08:09 AM, 08th Nov                     azam                    Al qasimia sharjah, Opposite to Al mahatah park, abdullah hassan building 104, 1st floor 0569093159 Alternate number:-0557564033           08:10 AM, 08th Nov                   Shivani                    Thank you for the detail.           08:12 AM, 08th Nov                     azam                    What' snext?           08:12 AM, 08th Nov                     azam                    They will come again? For delivery ?           08:12 AM, 08th Nov                   Shivani                    We will forward your issue to our team and we will get back to you via email once we will get any update from them.           08:13 AM, 08th Nov                   Shivani                    Is there anything else I can help you with?            08:14 AM, 08th Nov                     azam                    Nope           08:15 AM, 08th Nov                     azam                    Thanks           08:15 AM, 08th Nov                   Shivani                    You're most welcome.           08:15 AM, 08th Nov                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           08:15 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1661808