Subject: Ticket Assigned - Conversation with mai
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 02:48:35 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mai mai                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mai Bot:  Hi Mai ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9612627081 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525812424            06:41 AM, 08th Nov                   Shivani                    Hi Mai, Thank you for contacting us. My name is Shivani. How may I help you?           06:42 AM, 08th Nov                     mai                    Hi           06:42 AM, 08th Nov                     mai                    My order still not shipped           06:42 AM, 08th Nov                     mai                    And the status just “placed”           06:42 AM, 08th Nov                     mai                    I want to know if it confirmed or not           06:43 AM, 08th Nov                     mai                    And when will be delivered           06:43 AM, 08th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:44 AM, 08th Nov                     mai                    Ok           06:45 AM, 08th Nov                   Shivani                    Thank you for holding up            06:46 AM, 08th Nov                   Shivani                    I can see that your order has been placed successfully on 7 Nov, 2020 and it will take 2 - 3 working days to deliver your order.           06:46 AM, 08th Nov                   Shivani                    Once your order will ship from warehouse you will receive notification with the tracking details.           06:47 AM, 08th Nov                     mai                    Ooh thanks alot           06:47 AM, 08th Nov                   Shivani                    You're most welcome.           06:47 AM, 08th Nov                   Shivani                    Is there anything else I can help you with?            06:47 AM, 08th Nov                     mai                    No thank you , have a nice day           06:48 AM, 08th Nov                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           06:48 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1661772