Subject: Ticket Assigned - Conversation with uzma shakeel
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 01:55:56 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with uzma shakeel uzma shakeel                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Uzma Shakeel ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:30 AM, 08th Nov                     uzma shakeel                    Still waiting           05:39 AM, 08th Nov                   Shivani                    Hi Uzma, Thank you for contacting us. My name is Shivani. How may I help you?           05:40 AM, 08th Nov                     uzma shakeel                    Hi           05:41 AM, 08th Nov                     uzma shakeel                    I just have made a purchase using tabby option to pay after 14 days           05:41 AM, 08th Nov                     uzma shakeel                    But my payment was not successful           05:41 AM, 08th Nov                     uzma shakeel                    I got an email from mx           05:42 AM, 08th Nov                   Shivani                    Please share the email address which you used while placing your order.           05:42 AM, 08th Nov                     uzma shakeel                    But payment is still showing on tabby account to be paid           05:42 AM, 08th Nov                     uzma shakeel                    [email-masked]           05:42 AM, 08th Nov                     uzma shakeel                    Do i still need tompay to tabby account even after not receiving anything           05:44 AM, 08th Nov                   Shivani                    Thank you for confirming us.           05:45 AM, 08th Nov                     uzma shakeel                    So now           05:45 AM, 08th Nov                   Shivani                    I have checked and your order has been placed successfully.           05:46 AM, 08th Nov                   Shivani                    Your order number is #9612854172           05:46 AM, 08th Nov                   Shivani                    162702309 - - Textured Hooded Neck Unicorn Robe with Long Sleeves and Tie Up Detail  161682275 - - Textured Slippers with Slip-On Closure           05:47 AM, 08th Nov                   Shivani                    These are the item which you have purchased in this order.           05:47 AM, 08th Nov                   Shivani                    Is there anything else I can help you with?            05:47 AM, 08th Nov                     uzma shakeel                    Yes but i received an email that payment is not processed           05:48 AM, 08th Nov                   Shivani                    Your first order #9612833965 got cancelled and the second order got successfully placed by the system.           05:50 AM, 08th Nov                     uzma shakeel                    So i need to but i ordered once           05:50 AM, 08th Nov                     uzma shakeel                    Can i get the information for my second order           05:51 AM, 08th Nov                   Shivani                    Sure           05:51 AM, 08th Nov                   Shivani                    Your order number is #9612854172           05:51 AM, 08th Nov                   Shivani                    162702309 - - Textured Hooded Neck Unicorn Robe with Long Sleeves and Tie Up Detail  161682275 - - Textured Slippers with Slip-On Closure           05:51 AM, 08th Nov                   Shivani                    These are items name which you have purchased.           05:52 AM, 08th Nov                     uzma shakeel                    9612854172i didn't get any confirmation for this order           05:52 AM, 08th Nov                     uzma shakeel                    Items are same           05:52 AM, 08th Nov                     uzma shakeel                    Its not even showing in purchase history in max app           05:53 AM, 08th Nov                   Shivani                    Once the order will shipped from our warehouse you will receive email notification with the tracking details.           05:54 AM, 08th Nov                     uzma shakeel                    Okay thanks           05:54 AM, 08th Nov                   Shivani                    You're most welcome.           05:54 AM, 08th Nov                   Shivani                    Is there anything else I can help you with?            05:54 AM, 08th Nov                     uzma shakeel                    No thanks           05:55 AM, 08th Nov                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           05:55 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1661757