Subject: New Reply Received - Shoe order
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 01:54:35 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Shoe order  Ticket comment <div dir="auto">Reminder</div>
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<div>On Fri, Nov 6, 2020, 8:24 AM Asif Ahmed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi support team <div dir="auto"><br></div>
<div dir="auto">  While I choose on map the location shows 3  that to abudhabi city  where as the email which you sent  the store is showing 170 km from my location. I can't pick up the shoe from that location it is too far from my location.  Therefore could you please change my pick location to world trade center Mall abudhbai please . </div>
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<div dir="auto">Thank you </div>
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<div dir="ltr" class="gmail_attr">On Fri, Nov 6, 2020, 7:52 AM Shoemart &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Asif,</div>
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<div dir="ltr">Thank you for contacting us.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you.<br><div><br style="box-sizing:border-box"></div>
<div dir="ltr">We would like to inform you that your order has already at the store for collection, and the store address is #City Mall, City Mall, Madinat Zayed, Ground Floor,<br>Madinat Zayed, Abu Dhabi, UAE.<br style="box-sizing:border-box"><br style="box-sizing:border-box">We request you to visit the store and collect your order. You need to bring the following with you to collect your order:</div>
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<div>- Your confirmation email, the text message you receive<br style="box-sizing:border-box">- Your Emirates ID or passport</div>
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<div>The order will wait there for 14 days from the time you received message from us informing you your order is ready for collection.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Feel free to reach out to us if you need any further assistance.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Your friends,<br style="box-sizing:border-box">The Support Team<br style="box-sizing:border-box"><br style="box-sizing:border-box">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1651883