Subject: Ticket Assigned - Conversation with sara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Nov 2020 07:32:29 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505277757            11:20 AM, 07th Nov                   Shivani                    Hi Sara, Thank you for contacting us. My name is Shivani. How may I help you?           11:20 AM, 07th Nov                   Shivani                    Please share your query so I can assist you with.           11:21 AM, 07th Nov                     sara                    I have been requested a return two weeks ago and i’m still waiting for pickup           11:21 AM, 07th Nov                   Shivani                    Kindly share the order number.           11:22 AM, 07th Nov                     sara                    9607647831           11:22 AM, 07th Nov                   Shivani                    T           11:23 AM, 07th Nov                   Shivani                    Thank you for the order number.           11:23 AM, 07th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:23 AM, 07th Nov                     sara                    But i want to change the address if it is possible           11:23 AM, 07th Nov                     sara                    Take your time           11:23 AM, 07th Nov                   Shivani                    We can change the address within the same city.           11:24 AM, 07th Nov                     sara                    Because i’m not in Khorfakkan, i was there the last two weeks           11:26 AM, 07th Nov                     sara                    I want to transfer the address to Abu Dhabi           11:26 AM, 07th Nov                     sara                    Just for the pick up           11:26 AM, 07th Nov                   Shivani                    Kindly share the updated address I will forward it to our team if they can collect the item.           11:27 AM, 07th Nov                     sara                    Abu Dhabi, Albahia B, Alnawkhatha street, villa 70           11:27 AM, 07th Nov                     sara                    Near to dearfields mall           11:27 AM, 07th Nov                   Shivani                    Kindly share the contact number as well.           11:28 AM, 07th Nov                     sara                    0505277757           11:28 AM, 07th Nov                   Shivani                    Thank you for the details.           11:29 AM, 07th Nov                   Shivani                    I have checked and your order Home centre.           11:30 AM, 07th Nov                   Shivani                    I am sorry to inform you that I can not assist you with Home Centre query. I can only able to assist you with Centrepoint and Max Query.           11:30 AM, 07th Nov                   Shivani                    I request you to please get in touch with the Home Centre Support team on #800-MYHOME (800-694663) or email at [email-masked]           11:30 AM, 07th Nov                     sara                    Thanks           11:31 AM, 07th Nov                   Shivani                    You're most welcome.           11:32 AM, 07th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:32 AM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1658646