Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Nov 2020 07:06:52 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:49 AM, 07th Nov                     hi                    Ok           10:49 AM, 07th Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           10:49 AM, 07th Nov                     hi                    I placed a return order more than 2 weeks no one came to collect the product           10:50 AM, 07th Nov                   Shivani                    Kindly share the order number.           10:50 AM, 07th Nov                     hi                    I contacted customer service many times, but still,           10:50 AM, 07th Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           10:51 AM, 07th Nov                     hi                    6234142275           10:51 AM, 07th Nov                     hi                    This is the order number           10:51 AM, 07th Nov                   Shivani                    I have checked and your order is fully cancelled.           10:52 AM, 07th Nov                   Shivani                    Please share the correct order number.           10:53 AM, 07th Nov                     hi                    6234161475           10:55 AM, 07th Nov                     hi                    Sorry for the inconvenience           10:55 AM, 07th Nov                     hi                    This is the order number           10:55 AM, 07th Nov                   Shivani                    Thank you for confirming.           10:56 AM, 07th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:56 AM, 07th Nov                     hi                    OK.. Sure           10:56 AM, 07th Nov                     hi                    Hello           10:59 AM, 07th Nov                   Shivani                    Thank you for holding up            10:59 AM, 07th Nov                     hi                    Ok           11:00 AM, 07th Nov                   Shivani                    I have checked you have raised a return request on 23 Oct, 2020 but still not collected by our team.           11:00 AM, 07th Nov                     hi                    Yes           11:00 AM, 07th Nov                   Shivani                    I will forward your collection issue to our concern team. Once we will get any update we will get back to you.           11:01 AM, 07th Nov                   Shivani                    Kindly share your complete address and contact number.           11:01 AM, 07th Nov                     hi                    My mobile number 0565155543           11:02 AM, 07th Nov                     hi                    Email adress - [email-masked]           11:02 AM, 07th Nov                   Shivani                    Please also share your collection address.           11:03 AM, 07th Nov                     hi                    Address-jisha Thomas, Al badar street no 1,alkhobar,near al Khobar plaza           11:03 AM, 07th Nov                   Shivani                    Thank you for the details.           11:03 AM, 07th Nov                   Shivani                    I will get back to you via email once we will get any update from our team.           11:04 AM, 07th Nov                     hi                    Ok           11:04 AM, 07th Nov                   Shivani                    Is there anything else I can help you with?            11:04 AM, 07th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:06 AM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1658556