Subject: Ticket Assigned - Conversation with javed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Nov 2020 06:28:37 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with javed javed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  javed Bot:  Hi Javed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6237322511 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966503984428            10:17 AM, 07th Nov                   Shivani                    Hi Javed, Thank you for contacting us. My name is Shivani. How may I help you?           10:17 AM, 07th Nov                     javed                    My order number is 6237322511           10:18 AM, 07th Nov                     javed                    Ordered on 30th October           10:19 AM, 07th Nov                     javed                    Almost 10 days but still not received           10:19 AM, 07th Nov                     javed                    Hi shiva I           10:20 AM, 07th Nov                   Shivani                    I request you to please confirm is this your correct contact number #966503984428?           10:20 AM, 07th Nov                     javed                    Yes           10:20 AM, 07th Nov                     javed                    +966503984428           10:21 AM, 07th Nov                     javed                    Saudi al khobar           10:21 AM, 07th Nov                   Shivani                    Thank you for confirming us.           10:21 AM, 07th Nov                   Shivani                    Please share your complete address.           10:21 AM, 07th Nov                     javed                    Prince Thamer 15 cross khobar shamaliya Saudi Arabia           10:23 AM, 07th Nov                   Shivani                    I will forward your late delivery issue to our team.           10:23 AM, 07th Nov                   Shivani                    Thank you for the address.           10:24 AM, 07th Nov                   Shivani                    I will get back to you via email once I will get any update from them.           10:24 AM, 07th Nov                     javed                    I am waiting           10:25 AM, 07th Nov                     javed                    But very very poor service by Aramex           10:25 AM, 07th Nov                   Shivani                    I apologize for the delay in delivery.           10:26 AM, 07th Nov                   Shivani                    We will try to resolve your issue on priority.           10:26 AM, 07th Nov                   Shivani                    Is there anything else I can help you with?            10:26 AM, 07th Nov                     javed                    Just prioritize the delivery           10:26 AM, 07th Nov                     javed                    Thanks           10:27 AM, 07th Nov                   Shivani                    You're most welcome.           10:28 AM, 07th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:28 AM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1658494