Subject: Ticket Assigned - Conversation with pankaj
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Nov 2020 05:58:29 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with pankaj pankaj                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  pankaj Bot:  Hi Pankaj ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  46041451562 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9611103407 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0559947819            09:49 AM, 07th Nov                   Shivani                    Hi Pankaj, Thank you for contacting us. My name is Shivani. How may I help you?           09:49 AM, 07th Nov                     pankaj                    Hi we have an order with lifestyle centerpoint           09:50 AM, 07th Nov                     pankaj                    We’ve shipped your order 9611103407 with AWB 46041451562. Please click here to track :https://www.aramex.com/track/results?ShipmentNumber=46041451562           09:50 AM, 07th Nov                     pankaj                    Now the order is out for delivery but there is jo uodate from aramex           09:50 AM, 07th Nov                     pankaj                    No update from aramex           09:51 AM, 07th Nov                     pankaj                    And they arent even responding           09:51 AM, 07th Nov                   Shivani                    I sincerely apologize for the inconvenience caused to you.           09:51 AM, 07th Nov                   Shivani                    971559947819           09:51 AM, 07th Nov                   Shivani                    Is this the correct contact number?           09:52 AM, 07th Nov                     pankaj                    Yes           09:53 AM, 07th Nov                   Shivani                    Thank you for contacting us.           09:53 AM, 07th Nov                   Shivani                    Thank you for confirming us.           09:53 AM, 07th Nov                     pankaj                    ?           09:54 AM, 07th Nov                   Shivani                    I will forward your order delay issue to our concern team. Once I will get any update I will get back to you.           09:54 AM, 07th Nov                   Shivani                    I will get back to you via email.           09:54 AM, 07th Nov                     pankaj                    Ok, but pls try and sort this asap. We wanted the stuff on 4th           09:55 AM, 07th Nov                     pankaj                    Even till 7th November there is no update           09:55 AM, 07th Nov                     pankaj                    This is highly unprofessional           09:55 AM, 07th Nov                   Shivani                    I understand your frustration and we will try to deliver the order as soon as posssible.           09:57 AM, 07th Nov                   Shivani                    Is there anything else I can help you with?            09:57 AM, 07th Nov                     pankaj                    Thanks a lot.  Pls update us asap           09:57 AM, 07th Nov                   Shivani                    You're most welcome.           09:58 AM, 07th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           09:58 AM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1658450