Subject: Ticket Assigned - Conversation with rony
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Nov 2020 05:50:52 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rony rony                    Customer:  Ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rony ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9611462441 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:36 AM, 07th Nov                   Shivani                    Hi Rony, Thank you for contacting us. My name is Shivani. How may I help you?           09:37 AM, 07th Nov                   Shivani                    Please share your query so I can assist you.           09:40 AM, 07th Nov                     rony                    Hi           09:40 AM, 07th Nov                     rony                    My order not delivering           09:40 AM, 07th Nov                     rony                    9611462441           09:40 AM, 07th Nov                     rony                    They don’t call me yet           09:40 AM, 07th Nov                   Shivani                    +971522814996           09:41 AM, 07th Nov                   Shivani                    Is this your correct contact number?           09:41 AM, 07th Nov                     rony                    Yes           09:41 AM, 07th Nov                     rony                    Yes that’s correct           09:41 AM, 07th Nov                     rony                    But past 2 days they don’t deliver it           09:41 AM, 07th Nov                     rony                    Today for sure don’t make fun on me please deliver           09:41 AM, 07th Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           09:42 AM, 07th Nov                   Shivani                    I will forward your issue to our concern team. Once I will get any update I will get back to you via email.           09:43 AM, 07th Nov                     rony                    Please tell courier to deliver today           09:43 AM, 07th Nov                     rony                    If they can’t deliver please keep it on al ghurair max fashion           09:43 AM, 07th Nov                     rony                    I need it asap           09:43 AM, 07th Nov                   Shivani                    I am sorry to inform you that we can not make any changes into the delivery mode.           09:43 AM, 07th Nov                     rony                    Then deliver           09:44 AM, 07th Nov                     rony                    They usually deliver all orders here           09:44 AM, 07th Nov                     rony                    Please tell them as it is an urgent delivery           09:44 AM, 07th Nov                   Shivani                    I will forward your issue on priority and we try to resolve the issue on priority.           09:45 AM, 07th Nov                   Shivani                    Is there anything else I can help you with?            09:46 AM, 07th Nov                     rony                    Hope I’ll get it today           09:46 AM, 07th Nov                   Shivani                    We will try our best to deliver it as soon as possible.           09:47 AM, 07th Nov                     rony                    Today           09:47 AM, 07th Nov                     rony                    It’s coming to a week after I orders           09:48 AM, 07th Nov                     rony                    I need it anyway           09:48 AM, 07th Nov                   Shivani                    I understand your concern and we will forward your delivery issue to our courier team.           09:48 AM, 07th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           09:50 AM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1658442