Subject: Ticket Assigned - Conversation with priya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Nov 2020 05:44:22 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with priya priya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  priya Bot:  Hi Priya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9612548844 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505045515            09:32 AM, 07th Nov                   Shivani                    Hi Priya, Thank you for contacting us. My name is Shivani. How may I help you?           09:33 AM, 07th Nov                     priya                    Hi           09:33 AM, 07th Nov                     priya                    I had placed an order for which money got credit from my bank but i didnt get any confirmation from centerpoint           09:34 AM, 07th Nov                   Shivani                    [email-masked]           09:34 AM, 07th Nov                   Shivani                    Is this the email which you have used while placing the order.           09:34 AM, 07th Nov                     priya                    Yes           09:35 AM, 07th Nov                   Shivani                    Thank you for confirming us.           09:35 AM, 07th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:36 AM, 07th Nov                     priya                    Sure           09:36 AM, 07th Nov                   Shivani                    Thank you for holding up            09:38 AM, 07th Nov                   Shivani                    I have checked and the last order placed is on 6 Nov, 2020 for the item #161858204 - - Kappa Textured Floaters with Hook and Loop Closure           09:39 AM, 07th Nov                   Shivani                    Have you tried to place the order today?           09:39 AM, 07th Nov                     priya                    Ye           09:39 AM, 07th Nov                     priya                    No           09:39 AM, 07th Nov                   Shivani                    Are you referring the same order #9612548844 which you have placed on 6 nov.           09:40 AM, 07th Nov                     priya                    Yes           09:40 AM, 07th Nov                   Shivani                    I would like to inform you that your order has been placed successfully.           09:42 AM, 07th Nov                     priya                    Great           09:42 AM, 07th Nov                   Shivani                    Once your order is ready for pick up you will receive notification for collection.           09:43 AM, 07th Nov                   Shivani                    Is there anything else I can help you with?            09:43 AM, 07th Nov                     priya                    Thanks a lot           09:43 AM, 07th Nov                   Shivani                    You're most welcome.           09:44 AM, 07th Nov                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           09:44 AM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1658437