Subject: Ticket Assigned - Conversation with saaria
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Nov 2020 05:33:27 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saaria saaria                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saaria Bot:  Hi Saaria ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6238945507 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  548421485            09:20 AM, 07th Nov                   Shivani                    Hi Saaria, Thank you for contacting us. My name is Shivani. How may I help you?           09:21 AM, 07th Nov                     saaria                    About my order??           09:21 AM, 07th Nov                     saaria                    Why status is showing returned to dc??           09:22 AM, 07th Nov                     saaria                    They didnt call me for delivery           09:22 AM, 07th Nov                   Shivani                    I sincerely apologize for the inconvenience caused to you.           09:22 AM, 07th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:22 AM, 07th Nov                     saaria                    Ok           09:23 AM, 07th Nov                   Shivani                    Thank you for holding up            09:24 AM, 07th Nov                   Shivani                    I have checked and our team contacted you on #+966548421485 but did not receive any response from your end.           09:24 AM, 07th Nov                     saaria                    No they didnt           09:25 AM, 07th Nov                     saaria                    Just  i got message that order is out for delivery           09:25 AM, 07th Nov                     saaria                    Then i waited and no one call me for delivery           09:25 AM, 07th Nov                   Shivani                    Please confirm is this the correct number?           09:26 AM, 07th Nov                     saaria                    And then at night git another message that order not delivered           09:26 AM, 07th Nov                     saaria                    548421485           09:26 AM, 07th Nov                     saaria                    Plz let me know when will my order get delievered           09:27 AM, 07th Nov                   Shivani                    We will forward your issue to our team and ask the to deliver the order as soon as possible.           09:27 AM, 07th Nov                     saaria                    Yes plz           09:28 AM, 07th Nov                   Shivani                    Sure           09:28 AM, 07th Nov                   Shivani                    I will get back to you via email once receive any update from our team.           09:29 AM, 07th Nov                   Shivani                    Is there anything else I can help you with?            09:29 AM, 07th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           09:31 AM, 07th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           09:33 AM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1658421