Subject: Ticket Assigned - Conversation with amina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Nov 2020 05:32:54 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amina amina                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Amina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:24 AM, 07th Nov                     amina                    How long will you guys take to refund my money           09:24 AM, 07th Nov                   Shivani                    Hi Amina, Thank you for contacting us. My name is Shivani. How may I help you?           09:25 AM, 07th Nov                   Shivani                    Kindly share the order number.           09:25 AM, 07th Nov                     amina                    9610795242           09:26 AM, 07th Nov                     amina                    It is been picked up more than 6 days back           09:26 AM, 07th Nov                     amina                    What is taking so long for your team to chk and update the account           09:26 AM, 07th Nov                   Shivani                    Thank you for confirming us.           09:26 AM, 07th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:27 AM, 07th Nov                     amina                    This has always been a problem specially with centrepoint           09:27 AM, 07th Nov                   Shivani                    Thank you for holding up            09:28 AM, 07th Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           09:28 AM, 07th Nov                     amina                    ??           09:29 AM, 07th Nov                     amina                    Give me a solution           09:29 AM, 07th Nov                   Shivani                    I have checked and your items have been returned to warehouse on 2 Nov, 2020.           09:29 AM, 07th Nov                   Shivani                    I will forward your refund issue to our team and ask the to process the refund as soon as possible.           09:30 AM, 07th Nov                     amina                    Please get it processed ASAP           09:30 AM, 07th Nov                   Shivani                    We will try to process the refund as soon as possible.           09:31 AM, 07th Nov                   Shivani                    Is there anything else I can help you with?            09:31 AM, 07th Nov                     amina                    Nothing do this that much is enough           09:31 AM, 07th Nov                   Shivani                    I will get back to you via email once I will get any update from our team.           09:32 AM, 07th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           09:32 AM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1658418