Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Nov 2020 04:16:55 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:56 AM, 07th Nov                     hello                    I returned parcel request within 1 day why you stick my refund What can i do? My flight on 7 November kindly refund my amount           07:56 AM, 07th Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           07:56 AM, 07th Nov                   Shivani                    Kindly share the order number.           07:57 AM, 07th Nov                     hello                    6234718872           07:57 AM, 07th Nov                     hello                    So sad to do shopping in your wesite in first time amd i had bad experience           07:58 AM, 07th Nov                   Shivani                    I sincerely apologize for the inconvenience caused to you.           07:58 AM, 07th Nov                   Shivani                    Thank you for the order number           07:59 AM, 07th Nov                     hello                    I usually shopping noon and centerpoint but they do nlt Daley my any thing           07:59 AM, 07th Nov                     hello                    I sens you email and msgs many time but still o faced problem           08:00 AM, 07th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           08:01 AM, 07th Nov                     hello                    Ok           08:01 AM, 07th Nov                   Shivani                    Thank you for holding up            08:02 AM, 07th Nov                   Shivani                    I have checked and I would like to inform you that our team updated that they are having some issue to process the refund in MADA card.           08:02 AM, 07th Nov                     hello                    Then you refund on th           08:02 AM, 07th Nov                     hello                    On my wallet           08:02 AM, 07th Nov                     hello                    In this account           08:03 AM, 07th Nov                   Shivani                    However, I will again forwarded your refund issue to our team.           08:03 AM, 07th Nov                     hello                    When they resolve my issue           08:03 AM, 07th Nov                   Shivani                    Our team is working on this issue to resolved as soon as possible.           08:03 AM, 07th Nov                     hello                    Give me time and date           08:04 AM, 07th Nov                   Shivani                    Please allow us some more time to resolve your issue.           08:04 AM, 07th Nov                     hello                    I m so worried about that           08:04 AM, 07th Nov                     hello                    How many time i give you           08:04 AM, 07th Nov                     hello                    Give me time and date           08:05 AM, 07th Nov                     hello                    When you resolve this issue           08:06 AM, 07th Nov                   Shivani                    I understand your concern and I will forward your issue to our team.           08:08 AM, 07th Nov                   Shivani                    I will get back to you via email once we will get any update from our team.           08:11 AM, 07th Nov                   Shivani                    Is there anything else I can help you with?            08:11 AM, 07th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           08:14 AM, 07th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           08:16 AM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1658376