Subject: Ticket Assigned - Conversation with adil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Nov 2020 03:10:52 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with adil adil                    Bot:  Hi again! Bot:  Please enter your name Customer:  adil Bot:  Hi Adil ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:52 AM, 07th Nov                     adil                    /startOver           06:53 AM, 07th Nov                   Shivani                    Hi Adil, Thank you for contacting us. My name is Shivani. How may I help you?           06:53 AM, 07th Nov                   Bot                   يرجى إدخال اسمك           06:53 AM, 07th Nov                     adil                    About my refund           06:53 AM, 07th Nov                   Mohammad                   مرحبا عادل           06:53 AM, 07th Nov                   Bot                   مرحبًا About My Refund، ماذا تحتاج للمساعدة؟           06:53 AM, 07th Nov                     adil                    I didn't get the complete refund yet           06:54 AM, 07th Nov                   Shivani                    Kindly share the order number.           06:54 AM, 07th Nov                     adil                             06:54 AM, 07th Nov                   Shivani                    Thank you for the order number.           06:56 AM, 07th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:56 AM, 07th Nov                     adil                    Okay           06:56 AM, 07th Nov                   Shivani                    Thank you for holding up            06:57 AM, 07th Nov                   Shivani                    I have checked your refund request for one remaining item has been forwarded to our concerned team and we are working on it.           06:57 AM, 07th Nov                   Shivani                    We will resolve your issue as soon as possible.           06:58 AM, 07th Nov                     adil                    Again same reply from your side           06:58 AM, 07th Nov                     adil                    Around 1 month now           06:58 AM, 07th Nov                     adil                    I contacted Mary times           06:58 AM, 07th Nov                     adil                    Still same reply           06:58 AM, 07th Nov                     adil                    Can you give me customer card number.           06:59 AM, 07th Nov                   Shivani                    I can see that you hare waiting for refund since 1 months and I appreciate your patience.           06:59 AM, 07th Nov                     adil                    I'm not waiting for you appreciation           07:00 AM, 07th Nov                   Shivani                    I understand your frustration and please be assured we are trying our best to resolve your issue.           07:02 AM, 07th Nov                   Shivani                    Please allow us more time to work on your issue.           07:03 AM, 07th Nov                     adil                    ?           07:03 AM, 07th Nov                     adil                    How long it will take           07:03 AM, 07th Nov                   Shivani                    We have already forwarded your issue to our concerned team. However, I will again escalate your case on priority.           07:05 AM, 07th Nov                     adil                    Ok           07:07 AM, 07th Nov                     adil                    Can i have their contact number           07:07 AM, 07th Nov                   Shivani                    You can contact our Customer Support team on (800-6927)           07:09 AM, 07th Nov                   Shivani                    Is there anything else I can help you with?            07:09 AM, 07th Nov                     adil                    Nooooo           07:10 AM, 07th Nov                     adil                    Thanks           07:10 AM, 07th Nov                     adil                    See you again soon           07:10 AM, 07th Nov                   Shivani                    You're most welcome.           07:10 AM, 07th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.  Have a nice day!           07:10 AM, 07th Nov                     adil                    ?           07:10 AM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1658351