Subject: Ticket Assigned - Conversation with heena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 07 Nov 2020 02:02:11 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heena heena                    Bot:  Hi again! Bot:  Please enter your name Customer:  how to use my shukran points? Bot:  Please enter your name Customer:  heena Bot:  Hi Heena ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:51 AM, 07th Nov                     heena                    Ok           05:51 AM, 07th Nov                   Shivani                    Hi Heena, Thank you for contacting us. My name is Shivani. How may I help you?           05:52 AM, 07th Nov                     heena                    I requested a return           05:54 AM, 07th Nov                     heena                    When will I get my refund and how? Also I paid in cash.           05:55 AM, 07th Nov                     heena                    Also it’s been 5 working days?           05:55 AM, 07th Nov                   Shivani                    Kindly share your order number.           05:56 AM, 07th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           05:59 AM, 07th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           06:02 AM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1658321