Subject: Nil pick
From: Shivani Rani <[email-masked]>
To: Ishan Ahuja <[email-masked]>
Date: Fri, 6 Nov 2020 01:48:41 -0700 (MST)

Thank you for getting in touch with us. 

With reference to order no # 

We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you. 

This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for them. You are still going to receive the remaining items. 

We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same items. 

Our delivery partner will call you before delivering these items. 

Hope this helps and have a great evening! 

Your Friends, 
The Support Team