Subject: Ticket Assigned - Conversation with hameed musthafa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Nov 2020 07:30:03 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hameed musthafa hameed musthafa                    Bot:  Hi again! Bot:  Please enter your name Customer:  hameed musthafa Bot:  Hi Hameed Musthafa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:07 AM, 06th Nov                   Shivani                    Hi Hameed, Thank you for contacting us. My name is Shivani. How may I help you?           11:08 AM, 06th Nov                   Shivani                    Please share your query so I can assist you with.           11:10 AM, 06th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:12 AM, 06th Nov                     hameed musthafa                    Yesterday me order two items then dedected the amount from my account after 1 hour me received one message from centerpoint " we' re sorey  we had to cancle bossini textred shirt with from your order 7412255812 due to unforeseen issues. your other items will be delivered soon. But the cancle item amount still not received my account. What about the refund status?           11:13 AM, 06th Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           11:16 AM, 06th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:16 AM, 06th Nov                     hameed musthafa                    Ok           11:16 AM, 06th Nov                   Shivani                    Thank you for holding up            11:19 AM, 06th Nov                   Shivani                    We would like to inform you that during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for it.           11:20 AM, 06th Nov                   Shivani                    Also, your remaining item is ready for pick up at store.           11:20 AM, 06th Nov                   Shivani                    Kindly collect your order as soon as possible.           11:21 AM, 06th Nov                   Shivani                    Is there anything else I can help you with?            11:22 AM, 06th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           11:24 AM, 06th Nov                     hameed musthafa                    But the refund amount still not receive my account. When will receive the refund amount?           11:25 AM, 06th Nov                   Shivani                    The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           11:26 AM, 06th Nov                     hameed musthafa                    Ok           11:27 AM, 06th Nov                   Shivani                    Is there anything else I can help you with?            11:27 AM, 06th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           11:29 AM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1656519