Subject: Ticket Assigned - Conversation with marwa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Nov 2020 07:07:08 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marwa marwa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marwa Bot:  Hi Marwa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339064625            10:56 AM, 06th Nov                   Shivani                    Hi Marwa, Thank you for contacting us. My name is Shivani. How may I help you?           10:56 AM, 06th Nov                     marwa                    Can i retaurn           10:57 AM, 06th Nov                   Shivani                    Do you want to return the item?           10:57 AM, 06th Nov                     marwa                    Yes           10:57 AM, 06th Nov                   Shivani                    Kindly share the order number.           10:58 AM, 06th Nov                     marwa                    I purchase it online           10:58 AM, 06th Nov                     marwa                    +17410876003           11:00 AM, 06th Nov                     marwa                    Can i return it at the store           11:00 AM, 06th Nov                     marwa                    ?           11:01 AM, 06th Nov                   Shivani                    I can see hat you have already raised  a return request for the item on 3 Nov, 2020.           11:01 AM, 06th Nov                   Shivani                    However, you can now drop off your return to any (Max) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           11:02 AM, 06th Nov                     marwa                    I didn't receive a receipt           11:03 AM, 06th Nov                     marwa                    Only the item's in the box           11:04 AM, 06th Nov                   Shivani                    You can show them your order confirmation email at the time of returning the item.           11:04 AM, 06th Nov                     marwa                    Ok thanks           11:04 AM, 06th Nov                   Shivani                    You're most welcome.           11:05 AM, 06th Nov                   Shivani                    Is there anything else I can help you with?            11:05 AM, 06th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:06 AM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1656492