Subject: Ticket Assigned - Conversation with hi ask how to cancel my order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Nov 2020 06:57:03 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi ask how to cancel my order hi ask how to cancel my order                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi ask how to cancel my order Bot:  Hi Hi Ask How To Cancel My Order ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6235043220 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0550403423            10:41 AM, 06th Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           10:46 AM, 06th Nov                     hi ask how to cancel my order                    Can i cancel my order           10:46 AM, 06th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:47 AM, 06th Nov                     hi ask how to cancel my order                    Okay           10:47 AM, 06th Nov                   Shivani                    Thank you for holding up            10:48 AM, 06th Nov                   Shivani                    I can see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           10:48 AM, 06th Nov                   Shivani                    However, we would request you to not accept the delivery of your order.           10:48 AM, 06th Nov                   Shivani                    As it is COD order.           10:48 AM, 06th Nov                     hi ask how to cancel my order                    Do you know when will it arrive here ?           10:49 AM, 06th Nov                   Shivani                    I have checked and our team contacted you twice regarding the delivery.           10:50 AM, 06th Nov                   Shivani                    Now your order is in return process and it will return back to warehouse.           10:51 AM, 06th Nov                     hi ask how to cancel my order                    So its cancelled already?           10:53 AM, 06th Nov                   Shivani                    Yes, your order is under return process and it will cancel soon.           10:54 AM, 06th Nov                   Shivani                    Is there anything else I can help you with?            10:54 AM, 06th Nov                     hi ask how to cancel my order                    Ok' thank you so much for the cancelation           10:55 AM, 06th Nov                   Shivani                    You're most welcome.           10:56 AM, 06th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:56 AM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1656471