Subject: Ticket Assigned - Conversation with mona
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Nov 2020 06:40:37 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mona mona                    Bot:  Hi again! Bot:  Please enter your name Customer:  mona Bot:  Hi Mona ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:29 AM, 06th Nov                     mona                    Ok           10:29 AM, 06th Nov                   Shivani                    Hi Mona, Thank you for contacting us. My name is Shivani. How may I help you?           10:29 AM, 06th Nov                     mona                    I returned few items from my order and till now i did not receive my money back  can i know why and when i will receive it ????           10:30 AM, 06th Nov                   Shivani                    Kindly share the order number.           10:30 AM, 06th Nov                     mona                    8211086412           10:31 AM, 06th Nov                   Shivani                    Thank you for the order number.           10:32 AM, 06th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:33 AM, 06th Nov                     mona                    Ok           10:33 AM, 06th Nov                   Shivani                    Thank you for holding up            10:35 AM, 06th Nov                   Shivani                    I have checked and your items have been returned back to warehouse on  4 Nov, 2020.           10:35 AM, 06th Nov                   Shivani                    It will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           10:36 AM, 06th Nov                   Shivani                    Once the refund is processed the amount you paid will be refunded to your my credit wallet in 24 hours.           10:37 AM, 06th Nov                     mona                    Okay           10:38 AM, 06th Nov                     mona                    Thank you           10:38 AM, 06th Nov                   Shivani                    You're most welcome.           10:39 AM, 06th Nov                   Shivani                    Is there anything else I can help you with?            10:39 AM, 06th Nov                     mona                    No thanks           10:39 AM, 06th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:40 AM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1656455