Subject: Ticket Assigned - Conversation with abdelrahman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Nov 2020 06:18:05 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdelrahman abdelrahman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdelrahman Bot:  Hi Abdelrahman ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585848149            09:57 AM, 06th Nov                   Shivani                    Hi Abdel, Thank you for contacting us. My name is Shivani. How may I help you?           09:57 AM, 06th Nov                     abdelrahman                    I want to know the status for my return order           09:58 AM, 06th Nov                     abdelrahman                    I requst to return both shoes           09:58 AM, 06th Nov                     abdelrahman                    Second day someone came to collect           09:58 AM, 06th Nov                   Shivani                    Kindly share the order number.           09:58 AM, 06th Nov                     abdelrahman                    But since i used one of them one time           09:59 AM, 06th Nov                     abdelrahman                    He told me we will cancel the full order than make new one           09:59 AM, 06th Nov                     abdelrahman                             10:00 AM, 06th Nov                   Shivani                    Thank you for the order number.           10:01 AM, 06th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:03 AM, 06th Nov                   Shivani                    Thank you for holding up            10:04 AM, 06th Nov                   Shivani                    I have checked and I request you o please confirm have you returned the items or they are still with you?           10:04 AM, 06th Nov                     abdelrahman                    Still with me           10:06 AM, 06th Nov                   Shivani                    Do you want to return both the items?           10:06 AM, 06th Nov                     abdelrahman                    Yes but one of them i used it one time only ghan i got to know there is something wrong on it since left side is painful but right side is ok           10:07 AM, 06th Nov                   Shivani                    I am sorry to inform you that as per our return policy we can not accept the return of used item.           10:09 AM, 06th Nov                   Shivani                    Kindly share the name of the item which is unused so I raised a return request for it.           10:09 AM, 06th Nov                     abdelrahman                    It is the black one           10:10 AM, 06th Nov                     abdelrahman                    White is used           10:10 AM, 06th Nov                   Shivani                    Thank you for confirming us.           10:10 AM, 06th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           10:10 AM, 06th Nov                     abdelrahman                    Ok           10:11 AM, 06th Nov                   Shivani                    Thank you for holding up            10:12 AM, 06th Nov                   Shivani                    I would like to inform you that I have create a return request for the item #162328324 - - Perforated Lace-Up Sneakers.           10:13 AM, 06th Nov                   Shivani                    Our courier team will contact you in 7 - 10 working days for the collection under the tracking id #RP110620000598.           10:13 AM, 06th Nov                   Shivani                    Is there anything else I can help you with?            10:13 AM, 06th Nov                     abdelrahman                    Thank you           10:13 AM, 06th Nov                   Shivani                    You're most welcome.           10:14 AM, 06th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:17 AM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1656428