Subject: Ticket Assigned - Conversation with adil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Nov 2020 06:04:04 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with adil adil                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Adil ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:50 AM, 06th Nov                   Shivani                    Hi Adil, Thank you for contacting us. My name is Shivani. How may I help you?           09:51 AM, 06th Nov                     adil                    Hi           09:51 AM, 06th Nov                     adil                    Want to know about my refund           09:52 AM, 06th Nov                     adil                    Around 10 times I contacted you           09:52 AM, 06th Nov                   Shivani                    Kindly share the order number.           09:52 AM, 06th Nov                     adil                             09:52 AM, 06th Nov                     adil                    I want to end this today itself           09:53 AM, 06th Nov                   Shivani                    Thank you for the order number.           09:53 AM, 06th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:53 AM, 06th Nov                     adil                    It's very bad experience from centre point.           09:53 AM, 06th Nov                   Shivani                    Thank you for holding up            09:54 AM, 06th Nov                   Shivani                    I have checked your refund request has been forwarded to our concerned team today itself.           09:55 AM, 06th Nov                     adil                    Why this taking this much time.           09:56 AM, 06th Nov                     adil                    It's already around 1 month now           09:56 AM, 06th Nov                   Shivani                    I sincerely apologize for the inconvenience caused to you.           09:58 AM, 06th Nov                   Shivani                    We will try to resolve your issue on priority.           09:58 AM, 06th Nov                   Shivani                    We will get back to you via email once we will get update regarding your refund.           10:00 AM, 06th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:02 AM, 06th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:03 AM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1656409