Subject: Ticket Assigned - Conversation with burhan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Nov 2020 06:03:10 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with burhan burhan                    Bot:  Hi again! Bot:  Please enter your name Customer:  burhan Bot:  Hi Burhan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:35 AM, 06th Nov                   Shivani                    Hi Burhan, Thank you for contacting us. My name is Shivani. How may I help you?           09:37 AM, 06th Nov                     burhan                    I wan t to know about my refund           09:37 AM, 06th Nov                     burhan                    last wednesday i talk to agent and he confirm i will get my refund ASAP           09:38 AM, 06th Nov                   Shivani                    Kindly share the order number.           09:38 AM, 06th Nov                     burhan                    8206718707  and 8209060805           09:38 AM, 06th Nov                     burhan                    refunds on both orders are pending           09:39 AM, 06th Nov                     burhan                    its a month now i have returned them\           09:39 AM, 06th Nov                   Shivani                    Thank you for the order number.           09:39 AM, 06th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:39 AM, 06th Nov                     burhan                    80001271 and is this number working ?           09:41 AM, 06th Nov                     burhan                    why you guys keep something which is not working           09:41 AM, 06th Nov                     burhan                    are you trying to fool your customer?           09:41 AM, 06th Nov                   Shivani                    I am sorry for the inconvenience caused to you.           09:42 AM, 06th Nov                     burhan                    i dont need sorry i need my refund           09:43 AM, 06th Nov                     burhan                    enough is enough i dont want to hear all crap           09:43 AM, 06th Nov                     burhan                    give me my refund           09:43 AM, 06th Nov                     burhan                    its bloody hard earned money           09:43 AM, 06th Nov                     burhan                    how can you guys so un responsible           09:44 AM, 06th Nov                   Shivani                    I have checked your both the orders and your item have been returned to warehouse.           09:44 AM, 06th Nov                     burhan                    i know that           09:44 AM, 06th Nov                     burhan                    yesterday your agent told me that           09:44 AM, 06th Nov                     burhan                    hello?           09:46 AM, 06th Nov                   Shivani                    Your refund request has already been forwarded to our concerned team.           09:46 AM, 06th Nov                     burhan                    what do you mean by that           09:46 AM, 06th Nov                     burhan                    till  now they were sleeping from last 1 month           09:47 AM, 06th Nov                   Shivani                    We are trying to resolve your issue as soon as possible.           09:47 AM, 06th Nov                     burhan                    give me a date when it will get resolved? dont give me all this dialogues           09:48 AM, 06th Nov                   Shivani                    I understand your concern and we will try to process the refund for your both the orders.           09:50 AM, 06th Nov                     burhan                    are you guys always slow? or you just tried your maximum to irritate your customer?           09:50 AM, 06th Nov                     burhan                    i am asking when?           09:50 AM, 06th Nov                     burhan                    give me a timeline           09:50 AM, 06th Nov                     burhan                    this is nightmare you phones are not working and nobody reply to emails           09:51 AM, 06th Nov                     burhan                    i hate landmark this is the services they provide to thier customer           09:52 AM, 06th Nov                   Shivani                    We will try to get back to you within 48- 72 hours.           09:52 AM, 06th Nov                     burhan                    can i get a reference number for this?           09:53 AM, 06th Nov                     burhan                    bacuase i am sure i have to contact again           09:53 AM, 06th Nov                   Shivani                    Your reference ticket number is #1619993           09:54 AM, 06th Nov                     burhan                    thanks and both orders refund are under process?           09:54 AM, 06th Nov                     burhan                    thanks for the help           09:55 AM, 06th Nov                   Shivani                    I would like to clarify the provided ticket number is your complaint number.           09:56 AM, 06th Nov                   Shivani                    We will do our best to resolve your issue as soon as possible.           09:57 AM, 06th Nov                   Shivani                    Is there anything else I can help you with?            09:59 AM, 06th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           10:00 AM, 06th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           10:02 AM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1656408