Subject: Ticket Assigned - Conversation with farida
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 06 Nov 2020 05:54:41 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farida farida                    Bot:  Hi again! Bot:  Please enter your name Customer:  farida Bot:  Hi Farida ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:38 AM, 06th Nov                     farida                    Ok           09:39 AM, 06th Nov                   Shivani                    Hi Farida, Thank you for contacting us. My name is Shivani. How may I help you?           09:39 AM, 06th Nov                     farida                    Hii           09:39 AM, 06th Nov                     farida                    I had return my order on 10 oct           09:40 AM, 06th Nov                     farida                    12 oct I got the mail for refund in 2-15 days           09:40 AM, 06th Nov                     farida                    I had not received           09:40 AM, 06th Nov                     farida                    My amnt back           09:40 AM, 06th Nov                     farida                    Can u help me with it           09:40 AM, 06th Nov                     farida                    Plz           09:40 AM, 06th Nov                   Shivani                    Kindly share the order number.           09:41 AM, 06th Nov                     farida                    Wait           09:41 AM, 06th Nov                     farida                    It’s           09:42 AM, 06th Nov                     farida                    9606296259           09:42 AM, 06th Nov                   Shivani                    Thank you for the order number.           09:42 AM, 06th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:43 AM, 06th Nov                     farida                    Please help me           09:43 AM, 06th Nov                     farida                    Yup I will be           09:43 AM, 06th Nov                   Shivani                    Thank you for holding up            09:45 AM, 06th Nov                     farida                    Even I had send many mails ko reply inhot           09:45 AM, 06th Nov                     farida                    Reply i got           09:45 AM, 06th Nov                   Shivani                    I have checked and your refund has been processed on 12 Oct, 2020.           09:45 AM, 06th Nov                     farida                    Yup its been processed yet I haven’t received           09:46 AM, 06th Nov                     farida                    That’s what pblm is           09:46 AM, 06th Nov                     farida                    How long will it take           09:46 AM, 06th Nov                   Shivani                    We would request you to please contact your bank and provide them the reference token number #169999990004444076. They would be happy to help you.           09:47 AM, 06th Nov                     farida                    I wanna place order agin can u transfer that amnt to max wallet           09:47 AM, 06th Nov                     farida                    How to contact ur bank           09:47 AM, 06th Nov                     farida                    Which bank and how to contact them           09:48 AM, 06th Nov                   Shivani                    I am sorry to inform you that we can not transfer the amount in your wallet.           09:48 AM, 06th Nov                   Shivani                    You will have to contact your bank for the card ending with ***3265.           09:49 AM, 06th Nov                     farida                    Ok           09:51 AM, 06th Nov                     farida                    I will           09:51 AM, 06th Nov                     farida                    Thanknu           09:51 AM, 06th Nov                   Shivani                    You're most welcome.           09:52 AM, 06th Nov                   Shivani                    Is there anything else I can help you with?            09:52 AM, 06th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           09:54 AM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1656401