Subject: Ticket Assigned - Conversation with vibha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Nov 2020 05:20:09 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vibha hii                    Bot:  Hi again! Bot:  Please enter your name Customer:  hii Bot:  Hi Hii ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:04 AM, 05th Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           09:04 AM, 05th Nov                     hii                    Hi shivani           09:05 AM, 05th Nov                     hii                    I want to return shoes ordered online           09:05 AM, 05th Nov                   Shivani                    Please share the order number.           09:05 AM, 05th Nov                     hii                    LM9611484707           09:06 AM, 05th Nov                   Shivani                    Thank you for the order number.           09:06 AM, 05th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:07 AM, 05th Nov                     hii                    Ok           09:07 AM, 05th Nov                   Shivani                    I request you to  please share the reason of the return.           09:07 AM, 05th Nov                     hii                    Didnt like design of shoes in pic look different           09:08 AM, 05th Nov                   Shivani                    Thank you for confirming us.           09:10 AM, 05th Nov                   Shivani                    We would like to infrom you that you can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           09:10 AM, 05th Nov                   Shivani                    Is there anything else I can help you with?            09:10 AM, 05th Nov                     hii                    Can u send tracking id for return           09:11 AM, 05th Nov                   Shivani                    Can I raised a return request for the item on your behalf?           09:12 AM, 05th Nov                     hii                    Yes please           09:12 AM, 05th Nov                     hii                    Dats why i m here           09:12 AM, 05th Nov                   Shivani                    May I request you to please stay on-hold.           09:14 AM, 05th Nov                     hii                    Ok           09:14 AM, 05th Nov                   Shivani                    We would like to inform you that I have create a return request for the item.           09:15 AM, 05th Nov                     hii                    Ok tks           09:16 AM, 05th Nov                   Shivani                    Our courier team will contact you in 7 - 10 working days for the collection under the tracking id #RP110520000891           09:16 AM, 05th Nov                     hii                    Any tracking id           09:16 AM, 05th Nov                     hii                    Ok tks           09:16 AM, 05th Nov                   Shivani                    You're most welcome.           09:16 AM, 05th Nov                   Shivani                    Is there anything else I can help you with?            09:17 AM, 05th Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           09:20 AM, 05th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1652823