Subject: Ticket Assigned - Conversation with hi sheyda
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Nov 2020 04:52:47 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi sheyda hi sheyda                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi sheyda Bot:  Hi Hi Sheyda ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9611293609 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:39 AM, 05th Nov                   Shivani                    Hi Sheyda, Thank you for contacting us. My name is Shivani. How may I help you?           08:39 AM, 05th Nov                     hi sheyda                    where is my odre it is now 5 days still not ready for collection           08:40 AM, 05th Nov                     hi sheyda                    9611293609           08:40 AM, 05th Nov                     hi sheyda                    where is my order           08:40 AM, 05th Nov                     hi sheyda                    i ordered on 31 of october           08:40 AM, 05th Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           08:41 AM, 05th Nov                     hi sheyda                    every time you said this only           08:41 AM, 05th Nov                   Shivani                    I have checked and your order still in progress.           08:41 AM, 05th Nov                     hi sheyda                    i won’t be wait again           08:41 AM, 05th Nov                     hi sheyda                    no how long progress           08:41 AM, 05th Nov                     hi sheyda                    it is now 6 days           08:42 AM, 05th Nov                     hi sheyda                    if not come cancel and refound my money           08:42 AM, 05th Nov                     hi sheyda                    i have no time to wait           08:42 AM, 05th Nov                     hi sheyda                    I will travel outside of UAE i can not wait more           08:43 AM, 05th Nov                   Shivani                    I will forward your issue to our concern team. Once we will get any update we will get back to you.           08:43 AM, 05th Nov                     hi sheyda                    where is my money           08:43 AM, 05th Nov                   Shivani                    Please allow us some time to resolve your issue.           08:43 AM, 05th Nov                     hi sheyda                    anytime i shop online from your site like thet always delay or wrong item           08:43 AM, 05th Nov                     hi sheyda                    do u want one month or one year allow u           08:44 AM, 05th Nov                     hi sheyda                    is it enogh or you need more like a year           08:44 AM, 05th Nov                   Shivani                    Please be assured I will forward your issue on priority.           08:44 AM, 05th Nov                     hi sheyda                    tooke people money and not give them any thing           08:45 AM, 05th Nov                     hi sheyda                    shy to you all           08:45 AM, 05th Nov                   Shivani                    Also, we will try to resolve it as soon as possible.           08:45 AM, 05th Nov                     hi sheyda                    i will write bad review now everywhere in facebook instagram           08:45 AM, 05th Nov                     hi sheyda                    so people will know and not buy from your shop           08:45 AM, 05th Nov                     hi sheyda                    poor service           08:46 AM, 05th Nov                   Shivani                    I understand your concer and we will forward your order delay issue to our team and ask them to make the order ready for pick up as soon as possible.           08:46 AM, 05th Nov                   Shivani                    Is there anything else I can help you with?            08:47 AM, 05th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           08:50 AM, 05th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           08:52 AM, 05th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1652785