Subject: Ticket Assigned - Conversation with sneha p
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Nov 2020 04:10:11 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sneha p sneha p                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sneha p Bot:  Hi Sneha P ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544334374            07:58 AM, 05th Nov                   Shivani                    Hi Sneha, Thank you for contacting us. My name is Shivani. How may I help you?           07:59 AM, 05th Nov                     sneha p                    Hi Shivani are you able to call me please?           07:59 AM, 05th Nov                   Shivani                    I request you to please share your query so I can assist you with.           08:00 AM, 05th Nov                     sneha p                    I had ordered online - a purple beanbag . What was delivered to me was a pink bean bag. The purple bean bag was higher priced as well. I need this to be corrected please           08:01 AM, 05th Nov                     sneha p                    You can track my order with my phone number 0544334374           08:01 AM, 05th Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           08:01 AM, 05th Nov                     sneha p                    What is the solution now?           08:02 AM, 05th Nov                   Shivani                    I have checked and it is Home Centre order.           08:02 AM, 05th Nov                   Shivani                    I am sorry to infrom you that I can be able to assist you only with Centrepoint and Max order.           08:03 AM, 05th Nov                     sneha p                    Yes correct . This is home centre isn’t it?!           08:03 AM, 05th Nov                     sneha p                    But this is the home centre app           08:03 AM, 05th Nov                     sneha p                    How do I get someone from home centre to contact me regarding this           08:03 AM, 05th Nov                   Shivani                    However, I request you to please contact on #(800-694663) or email at [email-masked]           08:04 AM, 05th Nov                   Shivani                    Is there anything else I can help you with?            08:04 AM, 05th Nov                     sneha p                    I already did . No one answers           08:04 AM, 05th Nov                   Shivani                    Kindly write an email on [email-masked] regarding the wrong item delivered.           08:04 AM, 05th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           08:08 AM, 05th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help regarding Centrepoint and Max order.           08:10 AM, 05th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1652759