Subject: Ticket Assigned - Conversation with aftab alam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Nov 2020 03:11:49 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aftab alam aftab alam                    Bot:  Hi again! Bot:  Please enter your name Customer:  aftab alam Bot:  Hi Aftab Alam ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6237998635 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:49 AM, 05th Nov                   Shivani                    Hi Aftab, Thank you for contacting us. My name is Shivani. How may I help you?           06:49 AM, 05th Nov                     aftab alam                    My order haven't received and showing delivered           06:50 AM, 05th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           06:51 AM, 05th Nov                     aftab alam                    Courier not msg me or not deliver my item           06:51 AM, 05th Nov                     aftab alam                             06:52 AM, 05th Nov                     aftab alam                    He called me at 9: 30 pm and i was at night duty not available mentioned address.           06:54 AM, 05th Nov                   Shivani                    Thank you for holding up            06:54 AM, 05th Nov                   Shivani                    I have checked and our team contacted you on #966571734947 and deliver your order on 11/5/20 at 12:33 AM.           06:55 AM, 05th Nov                     aftab alam                    He told me i will give you tomorrow but why mentioned deliver.           06:55 AM, 05th Nov                   Shivani                    Please check with your security, family and neighbours.           06:55 AM, 05th Nov                     aftab alam                    No no i am only one           06:56 AM, 05th Nov                   Shivani                    Thank you for confirming us.           06:56 AM, 05th Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           06:57 AM, 05th Nov                     aftab alam                    No neighbors also nobody know           06:57 AM, 05th Nov                   Shivani                    Please confirm is this the correct contact number #966571734947?           06:57 AM, 05th Nov                     aftab alam                    Yes           06:57 AM, 05th Nov                   Shivani                    Ok           06:57 AM, 05th Nov                   Shivani                    I will forward your issue to our concern team. Once I will get any update I will get back to you via email.           06:58 AM, 05th Nov                   Shivani                    Is there anything else I can help you with?            06:58 AM, 05th Nov                     aftab alam                    He contact me but not deliver item thats why i cntact you           06:58 AM, 05th Nov                   Shivani                    Thank you for the details.           06:59 AM, 05th Nov                   Shivani                    I will get back to you soon via email.           06:59 AM, 05th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           07:01 AM, 05th Nov                     aftab alam                    Very irritating i didn't receive my order or courier people mentioned deliver why it will defame your centerpoin company           07:01 AM, 05th Nov                   Shivani                    I understanf your concern and please be assured this will not repeat in future again.           07:01 AM, 05th Nov                     aftab alam                    Please tell me what courier company name           07:02 AM, 05th Nov                     aftab alam                    Hello           07:03 AM, 05th Nov                   Shivani                    Your order has been shipped with the Shipa Courier team.           07:03 AM, 05th Nov                   Shivani                    Is there anything else I can help you with?            07:05 AM, 05th Nov                     aftab alam                    You just give me update           07:06 AM, 05th Nov                     aftab alam                    About my shipment           07:06 AM, 05th Nov                   Shivani                    I will forward your issue to our team and once will get any update reagrding the order I will share it with you.           07:07 AM, 05th Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           07:09 AM, 05th Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           07:11 AM, 05th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1652721