Subject: Ticket Assigned - Conversation with sanam
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 05 Nov 2020 01:56:48 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sanam sanam                    Bot:  Hi again! Bot:  Please enter your name Customer:  sanam Bot:  Hi Sanam ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:43 AM, 05th Nov                   Shivani                    Hi Sanam, Thank you for contacting us. My name is Shivani. How may I help you?           05:44 AM, 05th Nov                     sanam                    Hello,i just cancelled an item from my order that i placed a few hrs back,will the amount for that item be deducted from total           05:44 AM, 05th Nov                     sanam                    ?           05:44 AM, 05th Nov                   Shivani                    Yes, the total amount will be deducted from total amount.           05:45 AM, 05th Nov                     sanam                    Its not showing in my order tab           05:45 AM, 05th Nov                   Shivani                    Kindly share the order number so I can assist you better.           05:45 AM, 05th Nov                     sanam                    Sure           05:45 AM, 05th Nov                   Shivani                    Please take your time.           05:45 AM, 05th Nov                     sanam                    9612143738           05:45 AM, 05th Nov                   Shivani                    Thank you for the order number.           05:46 AM, 05th Nov                   Shivani                    I have checked and your item cancelled successfully and the amount will be amending at the time of delivery of the order.           05:47 AM, 05th Nov                     sanam                    Okay can u please tell me the size of the red dungaree of baby boy           05:48 AM, 05th Nov                     sanam                    I had placed two by mistake,m confused i might have cancelled the wrong one           05:48 AM, 05th Nov                     sanam                    Plus i didnt get an email so i could chk the stuff           05:49 AM, 05th Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           05:49 AM, 05th Nov                     sanam                    Sure           05:50 AM, 05th Nov                   Shivani                    Thank you for holding up            05:51 AM, 05th Nov                   Shivani                    I am sorry to infrom you that i am unable to check the size of the item.           05:51 AM, 05th Nov                     sanam                    Oh           05:52 AM, 05th Nov                   Shivani                    However, if there is size issue with any item you can return the item after delivery and place a new order again.           05:52 AM, 05th Nov                     sanam                    Can i get the email of my order?           05:52 AM, 05th Nov                     sanam                    I dont live in uae           05:52 AM, 05th Nov                     sanam                    :(           05:52 AM, 05th Nov                   Shivani                    Once your order will shipped from warehouse you will get email notification with the tracking details.           05:53 AM, 05th Nov                   Shivani                    Then you can check the size of the item.           05:53 AM, 05th Nov                     sanam                    Okay thanks           05:54 AM, 05th Nov                   Shivani                    Also, we do not offer exchange of the item. Only return and refund can be done.           05:54 AM, 05th Nov                   Shivani                    You're most welcome.           05:54 AM, 05th Nov                   Shivani                    Is there anything else I can help you with?            05:54 AM, 05th Nov                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           05:56 AM, 05th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1652675