Subject: Ticket Assigned - Conversation with jamiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Nov 2020 05:43:58 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jamiya jamiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jamiya Bot:  Hi Jamiya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8211371365 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96566373939            09:16 AM, 03rd Nov                     jamiya                    ok           09:16 AM, 03rd Nov                   Shivani                    Hi Jamiya, Thank you for contacting us. My name is Shivani. How may I help you?           09:17 AM, 03rd Nov                     jamiya                    i made an order on 1st of this month. I selected home delivery           09:18 AM, 03rd Nov                     jamiya                    but now i got a message that its ready for collection           09:18 AM, 03rd Nov                     jamiya                    in your app,its still showing free shipping           09:19 AM, 03rd Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:19 AM, 03rd Nov                     jamiya                    please deliver the order           09:19 AM, 03rd Nov                     jamiya                    ok           09:19 AM, 03rd Nov                   Shivani                    Thank you for holding up            09:23 AM, 03rd Nov                   Shivani                    I have checked and your order is ready for pick up at store.           09:24 AM, 03rd Nov                   Shivani                    We request you to please visit the store and collect your order.           09:25 AM, 03rd Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           09:28 AM, 03rd Nov                     jamiya                    but it was home deivery...           09:29 AM, 03rd Nov                     jamiya                    why your app is showing free delivery then ????!!!!           09:29 AM, 03rd Nov                     jamiya                    please deliver to the address updated when i ordered           09:31 AM, 03rd Nov                     jamiya                    and i did the order after seeing the free shipping           09:31 AM, 03rd Nov                   Shivani                    As per our record you have placed your order as a store pick up.           09:36 AM, 03rd Nov                   Shivani                    Also, the order is ready for pick up, kindly collect it on priority.           09:37 AM, 03rd Nov                   Shivani                    Is there anything else I can help you with?            09:40 AM, 03rd Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           09:43 AM, 03rd Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           09:43 AM, 03rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1644936