Subject: Ticket Assigned - Conversation with lisa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Nov 2020 05:43:43 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lisa lisa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lisa Bot:  Hi Lisa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501008669            09:24 AM, 03rd Nov                     lisa                    Hello?           09:26 AM, 03rd Nov                   Shivani                    Hi Lisa, Thank you for contacting us. My name is Shivani. How may I help you?           09:26 AM, 03rd Nov                     lisa                    Hi. I’m wanting to return an online order to a store. I’m wondering what paperwork do I need to take?           09:26 AM, 03rd Nov                     lisa                             09:27 AM, 03rd Nov                     lisa                    Is this all I need to show them store to return them?           09:27 AM, 03rd Nov                   Shivani                    DO you want to return your order at store?           09:28 AM, 03rd Nov                     lisa                    Yes           09:30 AM, 03rd Nov                   Shivani                    Kindly share the order number.           09:31 AM, 03rd Nov                     lisa                    It should be on that photo           09:31 AM, 03rd Nov                   Shivani                    Thank you for confirming us.           09:33 AM, 03rd Nov                     lisa                    9611430845           09:37 AM, 03rd Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:38 AM, 03rd Nov                   Shivani                    Thank you for holding up            09:39 AM, 03rd Nov                   Shivani                    We would like to inform you that you now drop off your return to any (Shoemart) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Shoemart) store.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           09:39 AM, 03rd Nov                     lisa                    Ok so is the confirmation email the invoice?           09:40 AM, 03rd Nov                   Shivani                    If you have invoice you can show them at the store. If you have not receive it you can show them the order confirmation email.           09:42 AM, 03rd Nov                   Shivani                    Is there anything else I can help you with?            09:42 AM, 03rd Nov                     lisa                    Ok           09:42 AM, 03rd Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           09:43 AM, 03rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1644935