Subject: Ticket Assigned - Conversation with aziz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Nov 2020 05:42:50 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aziz aziz                    Bot:  Hi again! Bot:  Please enter your name Customer:  aziz Bot:  Hi Aziz ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:22 AM, 03rd Nov                     aziz                    H           09:22 AM, 03rd Nov                     aziz                    Hi           09:22 AM, 03rd Nov                     aziz                             09:23 AM, 03rd Nov                     aziz                    Refund procees issue regarding           09:24 AM, 03rd Nov                   Shivani                    Aziz, Thank you for contacting us. My name is Shivani. How may I help you?           09:25 AM, 03rd Nov                     aziz                    Refund process issue           09:25 AM, 03rd Nov                     aziz                             09:25 AM, 03rd Nov                     aziz                             09:26 AM, 03rd Nov                   Shivani                    Please confirm are the items are still with you?           09:27 AM, 03rd Nov                     aziz                    Yes           09:28 AM, 03rd Nov                     aziz                    Its been one month           09:29 AM, 03rd Nov                     aziz                    I opted for refund           09:29 AM, 03rd Nov                     aziz                    What is the issue           09:31 AM, 03rd Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           09:31 AM, 03rd Nov                     aziz                    Ok           09:31 AM, 03rd Nov                   Shivani                    I have checked and your return request has been cancelled due to incorrect address.           09:32 AM, 03rd Nov                     aziz                    I have given correct address           09:33 AM, 03rd Nov                     aziz                    King khaled 17 strreet near safa medical centre , as suq , dammam           09:34 AM, 03rd Nov                   Shivani                    Please share your complete address and contact number again so collection can be arrange.'           09:34 AM, 03rd Nov                   Shivani                    Thank you for the address.           09:34 AM, 03rd Nov                     aziz                    Contact no 0531020906           09:34 AM, 03rd Nov                     aziz                    Plz do it fast           09:34 AM, 03rd Nov                   Shivani                    We will try to resolve the issue on priority.           09:35 AM, 03rd Nov                   Shivani                    Is there anything else I can help you with?            09:35 AM, 03rd Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           09:37 AM, 03rd Nov                     aziz                    Ok           09:37 AM, 03rd Nov                   Shivani                    We will get back to you via email.           09:40 AM, 03rd Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           09:42 AM, 03rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1644929