Subject: Ticket Assigned - Conversation with jothi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Nov 2020 05:25:30 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jothi jothi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jothi Bot:  Hi Jothi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558869675            09:12 AM, 03rd Nov                   Shivani                    Hi Jothi, Thank you for contacting us. My name is Shivani. How may I help you?           09:13 AM, 03rd Nov                     jothi                    Hi i have requested for a return on one product from the ltest delivery. One guy called and took the dress bt he havent given me any proof for the same. So just wanted to confirm           09:14 AM, 03rd Nov                     jothi                    Hello           09:15 AM, 03rd Nov                   Shivani                    Kindly share the order number so I can check.           09:15 AM, 03rd Nov                     jothi                    Return for Lee Cooper Denim Jeans with Su...   of order 9611020585 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days.           09:16 AM, 03rd Nov                   Shivani                    Thank you for confirming us.           09:16 AM, 03rd Nov                     jothi                    Shivani you there           09:17 AM, 03rd Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:18 AM, 03rd Nov                     jothi                    Ok           09:18 AM, 03rd Nov                   Shivani                    Thank you for holding up            09:21 AM, 03rd Nov                   Shivani                    We have checked and your item has been collected and is with the courier team.           09:22 AM, 03rd Nov                     jothi                    Ok           09:22 AM, 03rd Nov                     jothi                    Thank u           09:22 AM, 03rd Nov                   Shivani                    We would like to inform you that your product will take 2 - 5 business days to reach our warehouse.           09:22 AM, 03rd Nov                   Shivani                    It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           09:22 AM, 03rd Nov                   Shivani                    You're most welcome.           09:22 AM, 03rd Nov                   Shivani                    Is there anything else I can help you with?            09:22 AM, 03rd Nov                     jothi                    No.. thanks fpr the support           09:23 AM, 03rd Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           09:25 AM, 03rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1644881