Subject: Ticket Assigned - Conversation with mahmoud
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Nov 2020 05:28:03 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahmoud mahmoud                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  how can i use shukrans online? Bot:  Please enter your name Customer:  mahmoud Bot:  Hi Mahmoud ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0540247027            09:12 AM, 03rd Nov                     mahmoud                    Ok           09:12 AM, 03rd Nov                   Shivani                    Hi Mahmoud, Thank you for contacting us. My name is Shivani. How may I help you?           09:12 AM, 03rd Nov                     mahmoud                    How can i use shukrans online?           09:13 AM, 03rd Nov                   Shivani                    [email-masked]           09:13 AM, 03rd Nov                   Shivani                    Is this your registered email address?           09:14 AM, 03rd Nov                     mahmoud                    Yes           09:14 AM, 03rd Nov                   Shivani                    Thank you for confirming us.           09:15 AM, 03rd Nov                     mahmoud                    You didn’t answer me           09:16 AM, 03rd Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:16 AM, 03rd Nov                     mahmoud                    Ok           09:17 AM, 03rd Nov                   Shivani                    Thank you for holding up            09:20 AM, 03rd Nov                   Shivani                    We would like to inform you that you have 92 Points in your account.           09:20 AM, 03rd Nov                   Shivani                    Once you will have 200 and more then only you can pay through Shukran.           09:21 AM, 03rd Nov                   Shivani                    Here is how you can pay with your Shukrans:  1. Sign in to your account on CentrepointStores.com. 2. The 'Pay with Shukrans' slider on the Payment page will help you decide how many points you can spend and calculate your discount.           09:21 AM, 03rd Nov                   Shivani                    Is there anything else I can help you with?            09:21 AM, 03rd Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           09:25 AM, 03rd Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           09:27 AM, 03rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1644888