Subject: Ticket Assigned - Conversation with fatima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Nov 2020 05:16:57 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima fatima                    Customer:  Yes Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fatima ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7411631620 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:05 AM, 03rd Nov                     fatima                    Ok           09:06 AM, 03rd Nov                   Shivani                    Hi Fatima, Thank you for contacting us. My name is Shivani. How may I help you?           09:06 AM, 03rd Nov                     fatima                    Hello I will ask only if my order will be deliver at Sarr Bahrain because there is Sarr in the choices           09:06 AM, 03rd Nov                   Shivani                    Please share your complete address so I can forward it to our team.           09:08 AM, 03rd Nov                     fatima                             09:10 AM, 03rd Nov                   Shivani                    Thank you for confirming us.           09:10 AM, 03rd Nov                     fatima                    Welcome           09:11 AM, 03rd Nov                   Shivani                    We will forward your address to our concern team. Once we will get any update we will get back to you.           09:12 AM, 03rd Nov                     fatima                    How long?           09:12 AM, 03rd Nov                   Shivani                    We will try to resolve the issue as soon as possible.           09:13 AM, 03rd Nov                   Shivani                    Is there anything else I can help you with?            09:13 AM, 03rd Nov                     fatima                    So I can close this chat now?           09:14 AM, 03rd Nov                   Shivani                    Yes, we will get back to you via email once receive any update from our team.           09:14 AM, 03rd Nov                     fatima                    OK thank you           09:15 AM, 03rd Nov                   Shivani                    You're most welcome.           09:16 AM, 03rd Nov                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           09:16 AM, 03rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1644869