Subject: Ticket Assigned - Conversation with afreen hasana
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 03 Nov 2020 05:00:37 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with afreen hasana afreen hasana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  afreen hasana Bot:  Hi Afreen Hasana ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971567681961            08:49 AM, 03rd Nov                   Shivani                    Hi Afreen, Thank you for contacting us. My name is Shivani. How may I help you?           08:49 AM, 03rd Nov                     afreen hasana                    Hi!           08:49 AM, 03rd Nov                     afreen hasana                    I have an online credit note but I’m having trouble using it on the Max app           08:50 AM, 03rd Nov                     afreen hasana                    Where do I enter the code?           08:50 AM, 03rd Nov                   Shivani                    Kindly share the details of the credit note so I can check and help you.           08:51 AM, 03rd Nov                     afreen hasana                    9603452887-43480014-26710-0           08:52 AM, 03rd Nov                   Shivani                    Thank you for the detail.           08:52 AM, 03rd Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           08:52 AM, 03rd Nov                     afreen hasana                    Okay, thanks!           08:52 AM, 03rd Nov                   Shivani                    Thank you for holding up            08:57 AM, 03rd Nov                   Shivani                    I have checked and your promo code is working fine.           08:57 AM, 03rd Nov                   Shivani                    I request you to please use the code 9603452887-43480014-26710-06335           08:57 AM, 03rd Nov                     afreen hasana                    Where exactly do I have to use it on the app?           08:57 AM, 03rd Nov                     afreen hasana                    The Voucher code area?           08:58 AM, 03rd Nov                     afreen hasana                    Okay, thanks!           08:58 AM, 03rd Nov                   Shivani                    You need to enter the voucher code in the promo code section at the checkout page.           08:58 AM, 03rd Nov                   Shivani                    You can use it either in app or website           08:59 AM, 03rd Nov                   Shivani                    Is there anything else I can help you with?            08:59 AM, 03rd Nov                     afreen hasana                    That’s all, thank you!           09:00 AM, 03rd Nov                   Shivani                    You're most welcome.           09:00 AM, 03rd Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           09:00 AM, 03rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1644844