Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Nov 2020 04:46:22 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:26 AM, 03rd Nov                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           08:27 AM, 03rd Nov                     hi                    Hi           08:27 AM, 03rd Nov                     hi                    Recently I had ordered           08:27 AM, 03rd Nov                     hi                    One item is missing           08:28 AM, 03rd Nov                   Shivani                    We sincerely apologize for the inconvenience caused to you.           08:28 AM, 03rd Nov                   Shivani                    Kindly share the order number and name of the missing.           08:29 AM, 03rd Nov                     hi                    Ok           08:29 AM, 03rd Nov                     hi                    6237289189           08:29 AM, 03rd Nov                   Shivani                    Thank you for the order number.           08:30 AM, 03rd Nov                     hi                    3 pack briefs           08:30 AM, 03rd Nov                     hi                    Received only 2           08:30 AM, 03rd Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           08:31 AM, 03rd Nov                     hi                    Ok           08:31 AM, 03rd Nov                   Shivani                    Thank you for holding up            08:32 AM, 03rd Nov                   Shivani                    We have checked and we are sorry to inform you that we do not offer exchange of the item.           08:33 AM, 03rd Nov                   Shivani                    However, you can return this item and place a new order again with us.           08:33 AM, 03rd Nov                   Shivani                    Please be assured this will not repeat in future again.           08:34 AM, 03rd Nov                     hi                    It’s not me who has be assured           08:34 AM, 03rd Nov                     hi                    Ask your team to be assured           08:34 AM, 03rd Nov                     hi                    When packing stuff           08:34 AM, 03rd Nov                   Shivani                    We will forward your issue to our team and this will not repeat again.           08:35 AM, 03rd Nov                   Shivani                    Also, it is non returnable item and you will not be able to return it in store.           08:35 AM, 03rd Nov                   Shivani                    Please confirm can I create return request for the item on your behalf?           08:36 AM, 03rd Nov                     hi                    Yes please           08:36 AM, 03rd Nov                     hi                    I had order 2 items           08:37 AM, 03rd Nov                     hi                    Return request only for the 3 pack briefs           08:37 AM, 03rd Nov                   Shivani                    Thank you for confirming us.           08:39 AM, 03rd Nov                   Shivani                    We would like to inform you that we have create a return request for the item #161679831 - - Set of 3 - Plain Trunks with Wide Elasticised Waistband           08:40 AM, 03rd Nov                   Shivani                    Now, you will be receiving the link on your registered email id to update your collection address and contact number so courier team can be assign for collection.           08:41 AM, 03rd Nov                   Shivani                    Kindly enter your details and once the courier team will assign, our team will contact you in 7 - 10 working days for the collection.           08:41 AM, 03rd Nov                     hi                    Thank you           08:42 AM, 03rd Nov                   Shivani                    You're most welcome.           08:43 AM, 03rd Nov                   Shivani                    Is there anything else I can help you with?            08:43 AM, 03rd Nov                     hi                    Nothing else           08:45 AM, 03rd Nov                     hi                    Thanks           08:45 AM, 03rd Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           08:46 AM, 03rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1644832