Subject: Ticket Assigned - Conversation with yasmeen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Nov 2020 04:31:41 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasmeen yasmeen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yasmeen Bot:  Hi Yasmeen ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971504240093            08:23 AM, 03rd Nov                   Shivani                    Hi Yasmeen, Thank you for contacting us. My name is Shivani. How may I help you?           08:24 AM, 03rd Nov                     yasmeen                    Hi           08:24 AM, 03rd Nov                     yasmeen                    I want to cancel an order           08:24 AM, 03rd Nov                   Shivani                    Please share the order number.           08:24 AM, 03rd Nov                     yasmeen                    ok one sec           08:25 AM, 03rd Nov                   Shivani                    Sure           08:25 AM, 03rd Nov                     yasmeen                    9610591785           08:26 AM, 03rd Nov                   Shivani                    Thank you for the order number.           08:27 AM, 03rd Nov                     yasmeen                    Welcome           08:28 AM, 03rd Nov                   Shivani                    We have checked and your order is in progress and it is a COD order.           08:28 AM, 03rd Nov                     yasmeen                    I know but it took too long and I already found  it and bought it in store           08:29 AM, 03rd Nov                   Shivani                    However, we would request you to not accept the delivery of your order once you will receive call from courier team.           08:29 AM, 03rd Nov                     yasmeen                    Oh okay           08:30 AM, 03rd Nov                   Shivani                    Is there anything else I can help you with?            08:30 AM, 03rd Nov                     yasmeen                    No Thank you so much           08:30 AM, 03rd Nov                   Shivani                    You're most welcome.           08:31 AM, 03rd Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           08:31 AM, 03rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1644823