Subject: Ticket Assigned - Conversation with amina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Nov 2020 04:23:59 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amina amina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amina Bot:  Hi Amina ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508465853            08:02 AM, 03rd Nov                   Shivani                    Hi Amina, Thank you for contacting us. My name is Shivani. How may I help you?           08:03 AM, 03rd Nov                     amina                    9610795242 i have returned 3 shirts the courier guy picked up 2 days back but still the same is not updated           08:03 AM, 03rd Nov                     amina                    ???           08:04 AM, 03rd Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           08:05 AM, 03rd Nov                   Shivani                    Thank you for holding up            08:06 AM, 03rd Nov                   Shivani                    We would like to inform you that your product reached our warehouse on 2 Nov, 2020.           08:07 AM, 03rd Nov                   Shivani                    It will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           08:08 AM, 03rd Nov                   Shivani                    Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           08:08 AM, 03rd Nov                   Shivani                    Is there anything else I can help you with?            08:10 AM, 03rd Nov                     amina                    So will it get updated today           08:12 AM, 03rd Nov                     amina                    Ok           08:12 AM, 03rd Nov                     amina                    ??           08:12 AM, 03rd Nov                   Shivani                    Once we will process refund for your returned item you will receive notification.           08:13 AM, 03rd Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           08:15 AM, 03rd Nov                     amina                    Will the system get updated todqy           08:16 AM, 03rd Nov                   Shivani                    We will update the item status as soon as possible.           08:17 AM, 03rd Nov                     amina                    Ok           08:19 AM, 03rd Nov                     amina                    Please update soon           08:19 AM, 03rd Nov                   Shivani                    Sure           08:19 AM, 03rd Nov                   Shivani                    Is there anything else I can help you with?            08:19 AM, 03rd Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           08:23 AM, 03rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1644818