Subject: Ticket Assigned - Conversation with sheyda
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Nov 2020 04:15:51 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sheyda sheyda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sheyda Bot:  Hi Sheyda ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addi
 tional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507116090            08:03 AM, 03rd Nov                     sheyda                    ok           08:03 AM, 03rd Nov                     sheyda                    yes           08:04 AM, 03rd Nov                   Shivani                    Hi Sheyda, Thank you for contacting us. My name is Shivani. How may I help you?           08:05 AM, 03rd Nov                     sheyda                    hi           0
 8:06 AM, 03rd Nov                     sheyda                    delay for my order           08:06 AM, 03rd Nov                     sheyda                    9611293609           08:06 AM, 03rd Nov                     sheyda                    it is 4 days now still not ready fir collect           08:06 AM, 03rd Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           08:07 AM, 03rd Nov                   Shivani                    We can see that your order has been placed successfully on 31 Oct, 2020 and it will take 2 - 3 working days to make it ready for pick up.           08:08 AM, 03rd Nov                   Shivani                    Once your order is ready for pick up you will receive notification for collection.           08:08 AM, 03rd Nov                     sheyda                    ok           08:09 AM, 03rd Nov                     sheyda                    it is already 3 days           08:09 
 AM, 03rd Nov                     sheyda                    but nit ready yet for collection           08:09 AM, 03rd Nov                   Shivani                    Your order status is ready to be shipped and once the order will be ready for collection you get notification.           08:10 AM, 03rd Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           08:12 AM, 03rd Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           08:15 AM, 03rd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1644808