Subject: New Reply Received - Wrong item
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 02 Nov 2020 12:07:15 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Wrong item  Ticket comment <div>Dear team</div>
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<div>Problem solved already as I went yesterday to 1 of your store.  <br><br><br>Thanks and best regards!&#128522;<br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, November 2, 2020, 4:03 PM, Splash &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv2057505365"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div>Hi Aldrin,</div>
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<div>Thank you for contacting us.</div>
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<div dir="ltr">We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
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<div dir="ltr">We request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1638857