Subject: Ticket Assigned - Conversation with muneeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Nov 2020 06:02:07 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muneeb muneeb                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muneeb Bot:  Hi Muneeb ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545636891            09:45 AM, 02nd Nov                     muneeb                    Ok           09:45 AM, 02nd Nov                   Shivani                    Hi Muneeb, Thank you for contacting us. My name is Shivani. How may I help you?           09:47 AM, 02nd Nov                   Shivani                    Please share your query so I can assist you with.           09:48 AM, 02nd Nov                     muneeb                    Hi I order a pair of shoe 2 weeks ago. And the shoes were extra big, so I reqested for return nd still it hasnt been returned           09:50 AM, 02nd Nov                   Shivani                    Kindly share your order number.           09:51 AM, 02nd Nov                     muneeb                    Sure           09:51 AM, 02nd Nov                   Shivani                    Please take your time.           09:51 AM, 02nd Nov                     muneeb                             09:52 AM, 02nd Nov                   Shivani                    Thank you for the order number.           09:55 AM, 02nd Nov                     muneeb                    Sure no problem.           09:56 AM, 02nd Nov                     muneeb                    So its been more than 2 weeks and I still didn't got my order returned even when I requested for a return.           09:56 AM, 02nd Nov                   Shivani                    I have checked and your return request has been cancelled.           09:57 AM, 02nd Nov                     muneeb                    I just recieved a message informing me about the return of the order           09:58 AM, 02nd Nov                   Shivani                    Now, I have create a return request for the item again.           09:58 AM, 02nd Nov                     muneeb                    Thank you.           09:59 AM, 02nd Nov                   Shivani                    Our courier team will contact you in 7 - 10 working days for the collection under the tracking id #46041627726.           09:59 AM, 02nd Nov                   Shivani                    You're most welcome.           09:59 AM, 02nd Nov                     muneeb                    Thank you for the support           09:59 AM, 02nd Nov                     muneeb                    ❤           09:59 AM, 02nd Nov                   Shivani                    Is there anything else I can help you with?            10:00 AM, 02nd Nov                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           10:01 AM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1640820