Subject: Ticket Assigned - Conversation with umme faizaan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Nov 2020 05:54:45 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with umme faizaan umme faizaan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  umme faizaan Bot:  Hi Umme Faizaan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  0541683926 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0541683926            09:34 AM, 02nd Nov                   Shivani                    Hi Umme, Thank you for contacting us. My name is Shivani. How may I help you?           09:34 AM, 02nd Nov                     umme faizaan                    Hi ... i have received my order with wrong colors           09:35 AM, 02nd Nov                     umme faizaan                             09:35 AM, 02nd Nov                     umme faizaan                    This was my order           09:36 AM, 02nd Nov                     umme faizaan                    And i got this one           09:36 AM, 02nd Nov                   Shivani                    We sincerely apologize for the wrong item delivered.           09:37 AM, 02nd Nov                     umme faizaan                    And the otherone is pants ...for 13 to 14 years...order for light blue color and received dark one           09:37 AM, 02nd Nov                   Shivani                    Please share the name of the item which you have received wrong.           09:38 AM, 02nd Nov                   Shivani                    Also, share the image of the items.           09:38 AM, 02nd Nov                     umme faizaan                    I am trying the image but couldn't sent           09:39 AM, 02nd Nov                   Shivani                    Please share the name of the other item.           09:40 AM, 02nd Nov                   Shivani                    I also request you to please share the order number as well.           09:40 AM, 02nd Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           09:42 AM, 02nd Nov                     umme faizaan                    Yea           09:42 AM, 02nd Nov                     umme faizaan                    M trying to send image bus coudnot load           09:43 AM, 02nd Nov                   Shivani                    Please share the order number so I can assist you.           09:43 AM, 02nd Nov                     umme faizaan                    LM6237147259           09:44 AM, 02nd Nov                   Shivani                    Thank you for the order number.           09:45 AM, 02nd Nov                     umme faizaan                    I hope u'll send me the right one color of shirt...           09:46 AM, 02nd Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:47 AM, 02nd Nov                   Shivani                    Thank you for holding up            09:48 AM, 02nd Nov                   Shivani                    We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           09:48 AM, 02nd Nov                   Shivani                    You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           09:50 AM, 02nd Nov                   Shivani                    Is there anything else I can help you with?            09:50 AM, 02nd Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           09:52 AM, 02nd Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           09:54 AM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1640805