Subject: Ticket Assigned - Conversation with mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Nov 2020 05:50:26 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed mohammed                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6236399238 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:44 AM, 02nd Nov                   Shivani                    Hi Mohammed, Thank you for contacting us. My name is Shivani. How may I help you?           09:44 AM, 02nd Nov                     mohammed                    Hi Shivani           09:44 AM, 02nd Nov                     mohammed                    My order# is 6236399238           09:45 AM, 02nd Nov                     mohammed                    I haven't received my order yet. I was contacted when i wasn't in town. When can i receive my order back?           09:45 AM, 02nd Nov                   Shivani                    I request you to please share your contact number and complete address.           09:46 AM, 02nd Nov                     mohammed                    +966504993224           09:47 AM, 02nd Nov                     mohammed                    2290, Above Doctor House, Bashar Ibn Burd Street, Al Ulaya, Al Khobar 31952           09:48 AM, 02nd Nov                   Shivani                    Thank you for the details.           09:49 AM, 02nd Nov                   Shivani                    We will forward you delivery issue to our team and we will get back to you via email.           09:49 AM, 02nd Nov                   Shivani                    Is there anything else I can help you with?            09:49 AM, 02nd Nov                     mohammed                    Nothing..Thank you           09:49 AM, 02nd Nov                   Shivani                    You're most welcome.           09:50 AM, 02nd Nov                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           09:50 AM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1640799