Subject: Ticket Assigned - Conversation with amina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Nov 2020 05:45:38 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amina amina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amina Bot:  Hi Amina ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9610935237 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553134375            09:34 AM, 02nd Nov                   Shivani                    Hi Amina, Thank you for contacting us. My name is Shivani. How may I help you?           09:34 AM, 02nd Nov                     amina                    I make 4 order in 30 of october but one of them still processing and the others shipped           09:35 AM, 02nd Nov                     amina                    9610935237           09:35 AM, 02nd Nov                     amina                    This one           09:36 AM, 02nd Nov                     amina                    Can i know why           09:36 AM, 02nd Nov                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           09:36 AM, 02nd Nov                     amina                    Ok           09:36 AM, 02nd Nov                     amina                    ????           09:38 AM, 02nd Nov                   Shivani                    Thank you for holding up            09:38 AM, 02nd Nov                     amina                    Welcome           09:39 AM, 02nd Nov                   Shivani                    We can see that your order has been placed successfully on 30 Oct, 2020 and it will  2 - 3 working to deliver your order.           09:39 AM, 02nd Nov                   Shivani                    Once the order will be shipped from warehouse you will receive an email notification.           09:39 AM, 02nd Nov                     amina                    But it is more 2 days           09:40 AM, 02nd Nov                   Shivani                    Please note that Friday and Saturday are consider as non working days.           09:41 AM, 02nd Nov                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           09:43 AM, 02nd Nov                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           09:45 AM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1640787